Refund policy

Returns & Refunds

Because our boot bows are handmade and prepared in small batches, all sales are final. We do not accept returns or exchanges for change of mind, sizing preferences, color differences, or items that have been worn, used, altered, or damaged after delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and clear photos of the issue. We’ll review it promptly and make it right when appropriate.

Please remember that handmade items may have slight variations in placement, shape, color, or finish. These small differences are part of what makes each piece unique and are not considered defects.

We want you to love your order, so please contact us with any questions or concerns before purchasing or as soon as an issue comes up. We’re always happy to help.